Google Play gift cards are amazing gifts to receive and give because of the access they give you into the world of apps and entertainment. In addition to this, In Nigeria Google Play gift cards are one of the gift cards with high rates, so if you choose not to redeem it on the app, you can always sell your Google play gift card for cash.
Nothing is more upsetting than wanting to redeem your Google Play gift card and receiving an error message, especially when you know the card is brand new and has never been used. Super frustrating, I understand. That’s why in this article, I will show you how to fix the “We Need More Info to Redeem Gift Card” Error Message you just received. Note that this error message is different from the error message that says that your gift card has been redeemed. That is an irredeemable error.
How to Fix This Error
There are two ways to go about fixing this error message. If the first one does not work, the second option will be the next best thing.
1. Redeem Gift Card on Mobile Device
This is the first step to take as directed by the Google support team is to try to redeem your gift card via the Google Play Store on your mobile app. Take the following steps:
1. Open Google Play Store on your mobile device
2. Click on the profile icon
3. Select Payments and Subscriptions
4. Tap on Redeem gift code
5. Enter the code and tap redeem
That should work. If it doesn’t, don’t be scared, we’ll explore the second option now.
2. Contact Google
These are the steps to take to ensure your complaint is received by Google:
1. Sign in to Google and fill out this form
2. Upload a clear picture of the front and back of your gift card.
3. Type in the name of the store where the card was purchased from.
4. Enter the gift card code.
5. Enter the name of the city where the gift card was purchased and include an active phone number where required.
6. Submit the form.
While this may take a while to get you an answer, you’ll receive the appropriate feedback. That’s how easy it is to fix the “We Need More Info to Redeem Gift Card” error message you get when you try to redeem your Google Play gift card.