Google Play gift cards have undeniably become one of the world’s best gift cards to own in 2021. Thanks to the Google store which hosts over 3.5 million Android Apps. These gift cards can be used to purchase every single paid app on the play store such as; movies, music, games,etc. Amongst other exciting things. It also has a high resale value, meaning you can also sell it make your money back if you choose to. There is no thinking twice when it comes to purchasing this card, being gifted this card, on the other hand, shows that you are genuinely loved. However, there are a few occasions whereby you get a certain message just like the image below when you are trying to redeem your Google card.
How to fix “We need more info Google Error”
Not to worry, in as much as this is rather annoying, it is not unsolvable. You might be wondering why this message occurs to avoid prevention next time. The actual reason for this has not been verified, let’s add this to the long list of mysteries of the world.
Please do not mistake this error for “your card has been redeemed” The card has not been used and this error is also not the platform’s fault, as it comes from the Google store. Firstly, what you need to do is to try and redeem your card through your mobile device.
How do I redeem my Card with my Phone?
- Open the Google Play app.
- At the top right, tap the profile icon.
- Tap Payments & subscriptions Redeem gift code.
- Enter the code.
- Tap Redeem.
Note: If you are currently traveling, try redeeming the gift card again when you get back to your home country.
If you still aren’t able to redeem your card even after this you would need to fill out a form. Due to the high volume of cases being reviewed, some investigations can take weeks. The investigations team will reach out to you once the review has been completed.
What Form Would I need to Fill?
The exact form you would need to fill is on the google support page, it requires you to input the necessary details so they can carry out appropriate investigation such as; Image, Receipt, Store name, City & Redemption code of the card. You would also need to fill in your present phone number which can be used to reach you.